RETURN & REFUND POLICY
At PINAKA Defense, your satisfaction and peace of mind are paramount. We offer a transparent, hassle-free 7-day return guarantee on all eligible self-defense equipment.
7-Day Return Window
Submit your return request within 7 calendar days from your delivery date for quick resolution.
Damaged Item Coverage
100% free replacement or full refund if your order arrives damaged or defective in transit.
Seamless Portal
Submit appeals directly via our online portal with order ID and bill photo in under 2 minutes.
5-7 Day Refunds
Refunds are credited back to your bank account, card, or UPI within 5–7 business days post-inspection.
1. Return Eligibility Criteria
To ensure a smooth return verification process, items returned to PINAKA must meet the following mandatory conditions:
- Window: The return request must be submitted within 7 days of delivery receipt.
- Condition: The item must be unused, unwashed, undamaged, and in the same pristine condition in which you received it.
- Packaging & Seals: All original tags, safety caps, user manuals, accessories, and protective packaging must remain intact.
- Proof of Purchase: Tax invoice / receipt proof must be attached when initiating the return appeal via our portal.
2. Non-Returnable & Restricted Items
Due to the hazardous nature of tactical equipment and personal safety spray units, certain items cannot be returned once delivered:
Discharged Spray Canisters
Pepper spray units or defense sprays that have been test-fired or discharged cannot be returned due to safety regulations.
Unsealed Protective Gear
Items with broken security tamper seals or removed safety locks are strictly non-returnable.
Custom / Engraved Tools
Customized tactical keychains, engraved batons, or personalized equipment are non-refundable.
Damaged by Misuse
Products exhibiting physical damage caused by improper usage, water immersion, or dropped impact.
3. Damaged, Defective, or Incorrect Items
We rigorously inspect every parcel before shipping from our facility in Punjab. However, if your order arrives damaged, defective, or incorrect:
- Notify within 48 Hours: Report the damaged or wrong product within 48 hours of delivery to qualify for priority handling.
- Provide Visual Proof: Upload clear photos or an unboxing video showing the shipping label and damaged item on our Returns Portal.
- Zero-Cost Replacement: Upon verification, we will dispatch a brand-new replacement at zero extra cost or issue a 100% full refund including shipping charges.
4. Step-by-Step Return Process
Submit Request
Fill in order details & attach bill receipt on the Returns Portal.
Verification
Our support team verifies details within 24 hours.
Reverse Pickup
Courier partner picks up item or self-ship instructions provided.
Refund Issued
Quality check completed & refund credited in 5-7 business days.
5. Refunds & Order Cancellations
Prepaid Orders Refund
For orders paid online via Credit/Debit Cards, Netbanking, or UPI, refunds will be credited directly back to the original source payment account within 5–7 working days post-approval.
Cash on Delivery (COD) Refund
COD orders will be refunded via UPI transfer or direct NEFT bank transfer. You will receive a secure link to enter your bank/UPI details once the return inspection is completed.
Order Cancellation
Orders can be cancelled free of charge prior to dispatch. Once an order is shipped and handed to the courier partner, it must follow the standard return process upon delivery.
FREQUENTLY ASKED QUESTIONS
Quick answers regarding our return guidelines and refund timelines.
NEED ASSISTANCE WITH A RETURN?
Our dedicated customer support team is available Monday to Saturday (10:00 AM to 7:00 PM IST) to assist you with order inquiries and returns.