Subscribe now to get 15% discount on checkout!Subscribe now to get 15% discount on checkout!Subscribe now to get 15% discount on checkout!Subscribe now to get 15% discount on checkout!Subscribe now to get 15% discount on checkout!Subscribe now to get 15% discount on checkout!Subscribe now to get 15% discount on checkout!Subscribe now to get 15% discount on checkout!

PINAKA

Strength • Protection

Data Protection & Privacy Transparency

PRIVACY POLICY

PINAKA Defense is committed to safeguarding your personal data and upholding your digital privacy. Learn how we collect, protect, and manage your data under Indian law.

Last Updated: August 2026 | Compliant with DPDP Act 2023 & Information Technology Act 2000

256-Bit SSL Encryption

All communications between your browser and our servers are protected with military-grade SSL/TLS encryption.

Zero Data Selling

We never sell, rent, or trade your phone numbers, emails, or personal information to third-party ad brokers.

PCI-DSS Gateway Security

Payments are securely handled directly by PCI-DSS compliant gateways. We do not store raw card numbers.

DPDP Act Compliance

Full adherence to India's Digital Personal Data Protection Act 2023, empowering you with data principal rights.

1. Information We Collect

When you visit PINAKA Defense, place an order, or interact with our platform, we may collect the following categories of personal information:

Contact & Identity Data

Full Name, Shipping Address, Billing Address, Email Address, Mobile Phone Number, and Age Verification data when purchasing regulated defense products.

Transaction & Payment Data

Order History, Payment Status, Payment Method Type (UPI, Netbanking, COD), and Gateway Reference IDs. (Raw card numbers are never stored by us).

Technical & Device Data

IP Address, Browser Type, Operating System, Device Identifiers, Referring URLs, and access timestamps collected via web logs.

Interaction Data

Customer support queries, review ratings, returns request forms, and optional survey feedback submitted directly by you.

2. How We Use Your Information

We utilize your personal data strictly for lawful, legitimate e-commerce purposes, including:

  • Order Processing & Fulfillment: Packing, dispatching, and delivering your safety tools to your specified address.
  • Order Communications: Sending automated dispatch notifications, delivery tracking links, and digital GST invoices via Email/SMS.
  • Customer Support & Returns: Processing returns appeals, warranty claims, and responding to inquiries.
  • Security & Fraud Prevention: Detecting unauthorized login attempts, fraudulent payment transactions, and ensuring platform safety.
  • Legal Compliance: Fulfilling tax accounting obligations (GST filings) and complying with statutory law enforcement directives.

3. Payment Processing & Security

Financial transaction security is our utmost priority. All online payment options (Debit Card, Credit Card, Netbanking, UPI, Wallets) offered on PINAKA Defense are redirected or embedded via tokenized, certified payment partners (e.g., Razorpay / Cashfree).

PCI-DSS Isolation Standard

PINAKA does not view, record, or store your 16-digit debit/credit card number, CVV code, or banking passwords. Transactions are authorized dynamically using multi-factor authentication (OTP) managed by your issuing bank.

4. Cookies & Tracking Technologies

Cookies are small data files stored on your browser to enhance website navigation and session persistence.

Essential Cookies: Required to keep track of items in your shopping cart, user login session, and secure checkout navigation.
Performance Analytics Cookies: Help us monitor aggregate page load times and improve store user experience without identifying individual users.
Managing Cookies: You can manage or disable cookies at any time through your browser settings or via our site banner preferences. Note that disabling essential cookies may impact store checkout functionality.

5. Third-Party Data Sharing

We only share your data with essential service providers necessary to complete your order, subject to strict confidentiality agreements:

  • Logistics & Courier Partners: Delivery services (e.g., BlueDart, Delhivery, Express logistics) are provided your name, shipping address, and phone number solely for parcel delivery.
  • Payment Processing Partners: Encrypted transaction data shared securely with Razorpay/Cashfree for payment settlement.
  • Legal Obligations: We may disclose information if required to do so by applicable Indian law, judicial court orders, or law enforcement warrants.

6. Your Rights as a Data Principal

Under India's Digital Personal Data Protection Act 2023 (DPDP Act), you possess the following rights regarding your personal data:

Right to Access

Request a summary of personal data held by PINAKA and processing activities.

Right to Correction

Request correction or updating of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of personal data no longer necessary for statutory accounting rules.

Right to Withdraw Consent

Opt-out of marketing communications or newsletter emails at any time.

7. Grievance Redressal Officer

In accordance with the Information Technology Act 2000 and the DPDP Act 2023, the details of our Grievance Redressal Officer for privacy concerns are provided below:

DesignationGrievance & Privacy Officer
EntityPINAKA Defense Equipment India
Support Helpline+91 98772-92856
Headquarters: Punjab, India. Response Window: Within 48 business hours.

PRIVACY QUESTIONS

Common questions regarding data privacy and security measures.

No, absolutely never. PINAKA adheres to a strict zero-data-selling policy. We do not monetize, rent, trade, or share your personal details with third-party ad networks or marketing brokers.

HAVE PRIVACY OR DATA CONCERNS?

Reach out directly to our privacy compliance team for any inquiries regarding data protection, consent withdrawal, or account management.

Contact Privacy Team